DAY ONE - October 15
08:15
Morning Tea & Registration
09:00
Opening Remarks
PEOPLE’S BANK OF CHINA SHANGHAI HQ
PEOPLE’S BANK OF CHINA SHANGHAI BRANCH
SHANGHAI FINANCE ASSOCIATION
SHANGHAI MUNICIPAL OFFICE OF FINANCE
Future Tendency and Strategy of Retail Banking in Asia Pacific
09:20 Morning Session Chairman
09:30
Keynote Speech
Scientific Regulatory Promoting Financial Innovation, Comprehensive Operation for Sustainable Development
CHINA BANKING REGULATORY COMMISSION
10:00
Establishing International Bankcard Brand for Further Landscape
10:30 Coffee Break & Networking
11:00
How Customer Flow Management Can Improve Your Branch
Q-MATIC
11:30
Adapting the Changes of Finance Environment: Learnt from Retail Experience in Japan
BANK OF TOKYO-MITSUBISHI UFJ Ltd.
12:00 Luncheon
Taking the Spotlight, Growing Share of Wallet
13:45 Afternoon Session Chairman
IPSOS CHINA
14:00 Know Your Clients: Growing Profitability in a Rising Retail Market
UNICREDIT GROUP
14:30 New Rules for New Ground – Differentiating Structured Products for the Mass Market
15:00 Coffee Break & Networking
15:30
A Customer-Driven Innovation Strategy for Improving Market Share
IPSOS VANTIS
IPSOS CHINA
16:00
Developing Intensive Operation of Consumer Credit under Effective Risk Controls
16:30
Panel Discussion: Unique Issues Impacting Retail Financial Services to the Masses
Moderator：
SHANGHAI INSTITUTE OF FINANCE
Panelists：
BANK OF TOKYO-MITSUBISHI UFJ Ltd.
BARCLAYS CAPITAL
…
17:00
Cocktail Party
DAY TWO - October 16
08:30
Morning Tea & Registration
09:00 Chairman Remark
Distribution & Operational Efficiency
09:15
Seamless Cross-Channel Integration - a Must for Customer Experience Improvement
09:45
The Future of the Branch: Differentiation in the Competitive World
10:15 Coffee Break & Networking
10:45
Establishing New System of Service Marketing through Multi-Channel Centralization
11:15
Inmarsat Satellite Services for Retail Banking
INMARSAT
11:45 Luncheon
13:45 Chairman Remark
14:00
Mortgage Banking – Asian Best Practice and Regional Trends
14:30
Standing out from the Crowd by Further Customer Segmentation
15:00 Coffee Break & Networking
15:30
Forwarding Credit Risk Management to Leverage Retail Business Portfolio SPONSOR TBA
16:00
Panel Discussion: Outsourcing in Retail Banking Market
Moderator;
Panelists:
ASIA HARVEST
…
16:30 End of Conference
DAY THREE - October 17
08:30 Morning Tea & Registration
09:00 Chairman Remark
Profitable Products & Services
09:15
Racial Business Process Re-Engineering, Specialist Business Modes Transformation
09:45
Structured Products in the Wealth Management Space
SOCIETE GENERALE
10:15 Coffee Break & Networking
10:45Topic TBA
J.D. POWER AND ASSOCIATES
1115 Individual Services Customization Delivering Layered Services to Top and Senior Clients
11:45 Luncheon
13:45 Chairman Remark
14:00
Driving Greater Client Loyalty by Experiencing “3A Banking” (Anyway, Anywhere, Anytime)
14:30
SME Leading High-End Retail Banking, One-Stop Value-Added Services Achieving Experience Excellence
WESTPAC BANKING CORPORATION
15:00 Coffee Break & Networking
15:30
Raising New Sources of Economic Growth to Promote Retail Brand Creation
AGRICULTURAL BANK OF CHINA
16:00
Establishing Customer Experience Management as a Cornerstone of Your Services Strategy
16:30
Case Study: Applying Price Optimization to Retail Financial Services
17:00 End of Conference
