DAY ONE - October 15
08:15 Morning Session Chairman
09:00 Opening Remarks
PEOPLE’S BANK OF CHINA SHANGHAI HQ
SHANGHAI FINANCE ASSOCIATION
09:05 Opening Remarks
PEOPLE’S BANK OF CHINA SHANGHAI HQ
SHANGHAI FINANCE ASSOCIATION
SHANGHAI FINANCIAL WORK COMMISSION OF THE CPC
09:35
Scientific Regulatory Promoting Financial Innovation, Comprehensive
Operation for Sustainable Development
CHINA BANKING REGULATORY COMMISSION SHANGHAI BUREA
10:00 Topic TBA
CHINA SECURITIES REGULATORY COMMISION SHANGHAI BUREAU
10:25 Coffee Break & Networking
10:45
Morning Session Chairman
BANK OF CHINA SHANGHAI BRANCH
10:50 Establishing International Bankcard Brand for Further Landscape
CHINA UNIONPAY
11:00 30 Years of Reform & Opening Up – Practice and Exploration of Financial Reform – Opportunities of
Chengdu Finance
Leader from Jinjiang District, Chengdu
11:30 How Customer Flow Management Can Improve Your Branch
Q-MATIC
12:00 Luncheon
Taking the Spotlight, Growing Share of Wallet
13:45 Afternoon Session Chairman
IPSOS CHINA
14:00 New Rules for New Ground – Differentiating Structured Products for the Mass Market
BARCLAYS CAPITAL
14:30 Raising New Sources of Economic Growth to Promote Retail Brand Creation
AGRICULTURAL BANK OF CHINA SHANGHAI BRANCH
15:00 Coffee Break & Networking
15:30
Customer-Driven Innovatio
IPSOS VANTIS
IPSOS CHINA
16:00
Developing Intensive Operation of Consumer Credit under Effective Risk Controls
ICBC
16:30
Panel Discussion: Unique Issues Impacting Retail Financial Services to the Masses
Moderator：OCBC BANK GROUP
Panelists：BARCLAYS CAPITAL
SHANGHAI INTERNATIONAL TRUST
SHANGHAI INSTITUTE OF FOREIGN TRADE
BANK OF COMMUNICATIONS SHANGHAI BRANCH
18:00
Cocktail Party
DAY TWO - October 16
08:30
Morning Tea & Registration
09:00 Chairman Remark
ASIA HARVEST
Distribution & Operational Efficiency
09:20
Seamless Cross-Channel Integration - a Must for Customer Experience Improvement
ICBC SHANGHAI BRANCH
09:55 Coffee Break & Networking
10:30 Establishing New System of Service Marketing through Multi-Channel Centralization
BANK OF EAST ASIA (CHINA
11:00 The Consideration of “From Saving to Investment” – Solutions from MUFG
INMARSAT
BANK OF TOKYO-MITSUBISHI UFJ LTD.
11:30 BGAN for Retail Banking
INMARSAT
12:00 Luncheon
13:45 Chairman Remark
ASIA HARVEST
14:00
Mortgage Banking – Best Practice and Key Trends
ASIA HARVEST
14:30 Establishing Customer Experience Management as the Cornerstone of Your Services Strategy
OCBC BANK GROUP
15:00 Coffee Break & Networking
15:30
Forwarding Credit Risk Management to Leverage Retail Business Portfolio
CHINA CITIC BANK
16:00
Panel Discussion: Outsourcing in Retail Banking Market
16:30
End of Conference
Moderator;
ASIA HARVEST
Panelists:
OCBC BANK GROUP
SHANGHAI INTERNATIONAL TRUST
SHANGHAI AIJIAN TRUST & INVESTMENT
BANK OF COMMUNICATIONS SHANGHAI BRANCH
18:00 Cocktail Party
DAY THREE - October 17
09:00 Morning Tea & Registration
09:30 Chairman Remark
OCBC BANK GROUP
Profitable Products & Services
09:45
Racial Business Process Re-Engineering, Specialist Business Modes Transformation
BANK OF SHANGHAI
10:15 Structured Products in the Wealth Management Space
SOCIETE GENERALE
10:45 Coffee Break & Networking
11:15 Using Superior Customer Experience to Gain a Sustainable Competitive Edge
J.D. POWER AND ASSOCIATES
12:00 Luncheon
13:45 Chairman Remark
OCBC BANK GROUP
14:00
SME Leading High-End Retail Banking, One-Stop Value-Added Services Achieving Experience Excellence
WESTPAC BANKING CORPORATION
14:30
The Opportunities Brought by World Expo to Retail Banking Industry
BANK OF COMMUNICATIONS SHANGHAI BRANCH
15:00 Q & A
15:30
End of Conference
